index

Shipping policy

Last Updated: July 2026

At The OG, we are committed to delivering your football gear quickly, safely, and efficiently. Please read our shipping policy to understand how we process and deliver your orders.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales or peak seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times may vary depending on your location.

Location Estimated Delivery Time
Within India 3–7 Business Days
Remote Areas 5–10 Business Days
International Orders* 7–15 Business Days

*International shipping is subject to availability.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery location and selected shipping method.

Free Shipping

  • Free standard shipping on orders above ₹999.

(Update this amount according to your store policy.)

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details. You can use this tracking number to monitor your order's delivery status.

Delivery Information

Please ensure that your shipping address, contact number, and email address are accurate before placing your order. The OG is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service delays
  • High order volumes
  • Unforeseen logistical issues

We appreciate your patience and will keep you informed if significant delays occur.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost during transit, please contact our customer support within 48 hours of delivery. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Incorrect or Missing Items

If you receive an incorrect item or any product is missing from your order, please contact us within 48 hours of receiving your package. Our team will resolve the issue as quickly as possible.

Failed Delivery Attempts

If a delivery attempt is unsuccessful due to an unavailable recipient or an incorrect address, the courier may attempt redelivery or return the package to us. Additional shipping charges may apply for reshipment.